D.I.Y Outbound Contact Center Tool Box
#1 Best Selling Author Don Williams uses 30 years of experience to offer advice and help ensure contact center success. This is a must-read for anyone connected with this industry.
Introduction: Paragraph 3
Did you know that over 3.5 million people work in contact centers in the United States? To put that into perspective that’s almost 4% of the working population of the country and is just about equal to the national number of teachers.
Every Fortune 500 Company utilizes contact center operations because of its speed and efficacy over other channels. And if you want to grow your business you probably should join the crowd. Contact services include inbound calls, outbound calls, email, chat, SMS(text), and IVR. Some contact centers even monitor and proactively respond to social media like Facebook, Twitter, and Pinterest. In this book we’ll primarily focus on outbound operations. Outbound operations are the most aggressive style of contact center communication and as such provide the fastest most predictable results.
Amazon # 1 Best Seller in less than 2 months!
D.I.Y. Outbound Contact Center Tool Box
Available in eBook and paperback
Introduction: Paragraph 3
Did you know that over 3.5 million people work in contact centers in the United States? To put that into perspective that’s almost 4% of the working population of the country and is just about equal to the national number of teachers.
Every Fortune 500 Company utilizes contact center operations because of its speed and efficacy over other channels. And if you want to grow your business you probably should join the crowd. Contact services include inbound calls, outbound calls, email, chat, SMS(text), and IVR. Some contact centers even monitor and proactively respond to social media like Facebook, Twitter, and Pinterest. In this book we’ll primarily focus on outbound operations. Outbound operations are the most aggressive style of contact center communication and as such provide the fastest most predictable results.
